Terms & Conditions.
HairBySlayDai Terms & Conditions
Effective Date: October, 24 ,2025
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1. Order Processing
• All HairBySlayDai orders are ready-to-ship, pre-made bundle deals.
• Orders typically process within 2–4 business days.
• Custom color orders require additional processing time — please allow an extra 3–5 business days for coloring and quality control before shipment.
• During high-volume sales (like Buy 3 Get 3 Free promotions), processing may take up to 7 business days due to order volume.
• Processing time excludes weekends and holidays. You’ll receive tracking info once your order ships.
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2. Shipping
• Standard shipping within the U.S. takes 2–4 business days after your order has been processed.
• HairBySlayDai is not responsible for shipping delays, weather issues, customs holds, or carrier errors.
• Once an order is marked Delivered by the carrier, it is considered fulfilled. We are not liable for lost or stolen packages after delivery.
• Please confirm your shipping address before checkout; address changes cannot be guaranteed once an order is placed.
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3. Returns, Exchanges & Refunds
• Due to the nature of hair products, all sales are final.
• We do not accept returns or exchanges once the hair has left our facility.
• If your order arrives damaged, missing items, or incorrect, you must contact us within 48 hours of delivery with clear photos and your order number for review.
• Refunds or replacements are only issued if approved by management after review.
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4. Promotions & Bundle Deals
• Promotional offers like Buy 3 Get 3 Free are valid only during the active sale period.
• Discounts cannot be combined or applied retroactively to previous orders.
• Orders placed outside the promotional window will not qualify for the sale pricing.
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5. Product Disclaimer
• All HairBySlayDai bundles are made from 100% raw, unprocessed human hair.
• Our hair has not been chemically treated, steam-textured, or dyed — each bundle is cuticle-aligned and naturally sourced.
• Because it is raw hair from different donors, minor variations in texture, wave pattern, or natural color tone are completely normal.
• Hair may have a slight factory or “gas” smell due to the raw collection and sanitization process — this is normal and a sign of real raw hair. The smell will fade after washing and conditioning.
• Minimal shedding or tangling may occur due to the natural cuticle structure — this is expected with real raw hair and not a defect.
• With proper care, HairBySlayDai hair can last for years and maintain its quality and shine.
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6. Hair Care Instructions
To maintain the quality and longevity of your bundles:
• Wash before install using a sulfate-free shampoo and moisturizing conditioner.
• Let hair air-dry whenever possible; use low or cool heat if blow-drying.
• Avoid heavy oils or alcohol-based products that cause buildup.
• Detangle gently from ends to roots using a wide-tooth comb or paddle brush.
• Wrap or tie down your hair and sleep with a silk or satin bonnet/pillowcase to protect against friction and dryness.
• Deep condition regularly to restore moisture and shine.
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7. Order Verification & Fraud Prevention
• HairBySlayDai performs random order verifications to protect our business and customers from fraud.
• You may be asked to confirm details such as billing address, ID, or payment method. This helps ensure that your payment was authorized.
• If verification is requested and not completed, your order may be delayed or canceled.
• If you are attempting to commit fraud, file false disputes, or use unauthorized payment methods — stay away from our site.
• Fraudulent orders, false chargebacks, or any misuse of our business will result in legal action.
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8. Chargebacks, Disputes & Legal Action
• Filing a chargeback or dispute without first contacting HairBySlayDai is considered fraudulent behavior.
• We maintain full proof of shipment, delivery, and communication for all orders.
• Any false claims or disputes will result in immediate investigation and legal proceedings to recover losses, fees, and damages.
• We fully cooperate with banks, payment processors, and law enforcement to address fraudulent activity.
• We reserve the right to permanently ban any customer engaged in chargeback abuse or payment fraud.
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9. Lost or Stolen Packages
• Once your order is marked Delivered, HairBySlayDai is not responsible for stolen or missing packages.
• Please contact the shipping carrier directly to file a claim.
• We recommend using a secure address or selecting signature-required delivery at checkout when available.
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10. Order Cancellations
• Orders cannot be canceled once they have entered processing or shipped.
• Please review your order details carefully before submitting payment.
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11. Account Suspension & Bans
• HairBySlayDai reserves the right to refuse service, cancel orders, or ban any individual suspected of fraud, harassment, or policy abuse.
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12. Policy Updates
• HairBySlayDai may modify these Terms & Conditions at any time.
• Continued use of our website or purchase of our products indicates your acceptance of the latest version.
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13. Governing Law
• These Terms are governed by the laws of the State of [Insert State of LLC registration, e.g., Georgia or Virginia].
• Any disputes will be resolved in the jurisdiction of that state.
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14. Contact Information
For customer support or order inquiries, contact us:
📞 404-923-0532
📧 hairbyslaydai@gmail.com
Include your full name, order number, and photos (if applicable) for faster service.